Country Operations Manager - Yamoussoukro, Côte d'Ivoire - Black Pen Recruitment

Description

Our Client is the largest and only licensed on/off-ramp platform for stablecoins in Africa. They are dedicated to offering innovative solutions in the African stablecoins space. Our client is committed to making stablecoins accessible and understandable for everyone, providing their customers with secure and user-friendly platforms for their financial transactions.

Job Location: Côte d'Ivoire

Job Type: Full time l Hybrid

CV's only to be submitted in English

Requirements

• Fluent in French and English
• A bachelor's degree or strong background in Project Management, ideally within FinTech or Financial industry
• Experience as the co-founder of a technology start-up, advertising agency or similar entrepreneurial venture - advantageous
• Experience as a Project Manager
• Experience in Business Development Sales - advantageous
• Experience speaking at Bitcoin or stablecoins events - advantageous
• Ability to direct your own days, identify worthwhile projects, and take actionable steps to accomplish goals
• Energetic, resourceful and do what it takes to get the job done
• Hungry to learn and you actively look for opportunities to contribute
• Handle multiple projects and dynamic priorities without missing a beat
• Strong negotiations and building long-lasting relationship skills
• IT background, a strong understanding of the FinTech industry advantageous
• Proven ability to solve problems creatively
• Experience seeing projects through the full life cycle
• Excellent analytical, organizational, prioritization and decision-making skills
• Strong interpersonal skills and extremely resourceful
• Proven ability to complete projects according to outlined scope, budget, and timeline

Responsibilities

• Establish and protect the companys ability to operate with company registration, licensing, bank relationships, office space or virtual address, identify F/X partnerships (if needed), tax compliance and KYC parameters
  
• Maintain an up-to-date understanding of our clients company, its products, and its client base
  
• Lead or participate in discussion with regulators in markets where visible interaction with the government if part of the market strategy
  
• Network with the local blockchain and FinTech communities
• Develop relationships with large traders and mass market customers, support fraud victims to the extent possible
• Represent the country and our local customers internally, with customer service, marketing and engineering
• Contribute to enhancing our clients local capabilities
• Identify and engage potential integration partners especially those providing load / unload partners and those willing to code to our clients API
• Manage the local relationship with multinational partners such as mobile money networks
• Where applicable manage relationships and oversee marketing execution with 3rd party store/agent networks
• Grow the business by recruiting larger customers
• Directly engage with larger traders, trading groups, investors and companies involved in crypto, answer questions and ensure their needs are met by our clients company
• Operations/Country Managers will directly manage the relationships:
• In partnership with marketing engage the mass market (Tier 1)
• Assist marketing as they localize mass marketing activities including digital advertising, public relations, social media campaigns and more
• Using frameworks, toolkits or other packages developed primarily by marketing and others, execute local engagement programs including events, brand ambassador programs and more
• Assist with recruiting, managing and supporting local personnel depending on function
• Where needed, lead recruiting efforts for customer service, interns and brand ambassadors
• Directly manage interns and brand ambassadors, assist with customer service
• Where needed support the needs of in-country for our clients personnel in Marketing, IT or other functions; example - health insurance
• Be a role model for our clients organizational culture by creating a positive impact at every touchpoint with people, with every word you say or put in print and everything you do
• Communicate in a fashion that is respectful and well understood
• Collaborate with your peers to collectively think of innovative ideas that drive business through technology
• Build and utilize working relationships with internal business partners across the organization and external business contacts