Sekou DIARRA

To obtain a challenging position in high-end deployment, IT business analysis, support and information as Team Leader or Project manager, ERP Deployment and Telecom (NOC systems deployment) in a career rewarding company which will allow personal and professional growth without limiting the opportunity for further enlightenment and enhanced education. My extensive engagements in the African sub region mainly (WECA) has offered me a thorough understanding of the People, Opportunities and above all the Market to enhance prudent and customized decisions. In a world where Business Intelligence and Integrated E-commerce have become indispensable in defining, the dimensions of businesses who want to maintain a competitive edge. 

PROFESSIONAL EXPERIENCE
FARMFORCE AS (Based in Ivory Coast)
Regional Operation Manager Africa – (Since November 2024)
- Managing all the Account and project throughout Africa
- Lead, manage, and support Customer Success, Customer Support, and Professional Service teams in the region, and guide teams on technical issues.
- Provide guidance, and performance evaluations to ensure teams are aligned with functional and company objectives.
- Collaborate with HR to recruit the approved resources, onboard, and retain top talent in the region.
- Manage team schedules effectively and collaborate with other Regional Operations Managers to provide mutual support and ensure smooth operations, while effectively delegating tasks to team members to optimize performance and support both pre- and post-implementation processes
Customer Success Manager / Project Lead – (January 2023 – Octobre 2024)
Key accounts: GCB, Tony’s Chocolonely, Cargill, Fairtrade Africa, EOSEN Senegal, CEMOI, Beyond Beans Foundation Ghana, Cyrian International, Sucden Cocoa CI, Fludor Ghana, Rainforest Alliance CI, Albrecht & Dill Trading GmbH (A&D), Suscom CI (Krüger Group), Transcao CI, Cocoasource CH, Barry Callebaut.
 Dedicated person to manage strategic accounts from Implementation to Customer Service
 Forms deep understanding of their accounts and key stakeholders
 Builds solid knowledge on their Customer operations, strategies and growth plans
Implementation Project Manager – (March 2022 – December 2022)
Key accounts: GCB, Tony’s Chocolonely, Cargill, Fairtrade Africa, EOSEN Senegal, CEMOI, Beyond Beans, Cyrian International.
● Managing Project Global with stakeholders
● Implementation process,
● Dependencies and resources to get Customers live.
Implementation Analyst – (December 2021 – February 2022)
Base in Ivory Coast and covering the west and central Africa Region, I play the followings role in Farmforce:
● Configuration of Farmforce servers according to the Clients’ needs.
● Monitoring and reports on usage levels and issues with Corporate Clients.
● Follow-ups with Clients on pending technical and non-technical issues.
● Support Account Reviews and Business Analysis discussions.
● Execute test cases on the web and mobile application in alignment with new features and web releases.
● Sustainability goals Progress Tracking
● Cocoa and crops traceability, Harvest monitoring, Cocoa Purchasing
● Finance, Loan, repayment management
● Deforestation, child labor monitoring and remediation (CLMRS)
CAMUSAT (Based in Ivory Coast) September 2018 – Mai 2020
Software Integrator
● Management of all Camusat Group regional NOC software implementation projects, for Anglophone and francophone Africa.
● Manage integration projects through developing, coordinating, and evaluating integration project plans.
● Business system analysis, Support, training and testing of news functionalities and Process Improvement
● Managing KPI report for all countries O&M department activities.
● Ensure of SLA application irrespective of the type of intervention
● In Charge eProcurement Software Deployment in Africa (ebop).
● In charge of GPS platform management and follow-up
Bollore DSI Afrique (Ascens Services) March 2015 – August 2018
Rollout Project Lead
● Maritime Software implementation Through Shipping Agency in Africa
● Organization of the pre-visiting actions; active contribution to the realization of impact study; organization and management of impact study's validity within the Local Management
● Management of the implementation procedures for the organization
● Manages all changes that can intervene at the beginning of the project.
Bollore Ghana (Groupe BOLLORE IS Department) June 2012 – February 2015
Regional Project Manager
● Maritime Software implementation Through Shipping Agency in Africa
● Organization of the pre-visiting actions; active contribution to the realization of impact study; organization and management of impact study's validity within the Local Management
● Management of the implementation procedures for the organization
● Shadowing of the GO/NO GO for the implementation procedures Manages all changes that can intervene at the beginning of the project.
OLAM GHANA (GROUP OLAM INTERNATIONAL) May 2011 - May 2012
IT EXECUTIVE (Expatriate)
● Internal application administration of COTTON TRACKING SYSTEM (CTS)
● Assistant of operation manager to ensure good operation data management and availability by the CTS
● Implementation and administration of all IT.
● In Charge of Upper West Region of Ghana
● Manage multiple areas of technology. Oversee hiring, staffing,
● Training, disciplining and performance appraisals.

International Diploma in Computer Studies (NCC EDUCATION London), Option Management of Information System
IPMC COLLEGE OF TECHNOLOGY, Ghana, Accra (Achieved)
2004- 2006
Diploma in Web Programming
BTC COMPUTER SCHOOL (GHANA) (Achieved)
2005
Diploma in Computer Hardware.
Winpress Computer School (GHANA) (Achieved
2004