Adia Samuel Koffi

Customer support professionnel

Service à la clientèle / Support

Abidjan

Services offerts

I have more than 7 years of professional experience, particularly in the areas of : • Customer relationship • Customer Advisor Assistant •Business development • Customer retention • Customer loyalty • Administrative Assistant • human resources assistant

Support - Virtual Assistant Services

Taux approximatif: $20 par heure

Expérience

Customer Advisor Assistant Jan. 2022 - Present LUMOS SOLAR ENERGY • Abidjan • promote to customers; • identifying and soliciting potential customers; • provide customers with an explanation or description of the benefits and uses of the goods or services; • communicate with customers, after the sale or signing of contracts, to resolve problems and ensure follow-up; • represent companies that export and import products or services to or from foreign countries; • carry out, if applicable, sales transactions using e-commerce; • supervising the work of other sales representatives, if necessary.

Éducation

FELIX HOUPHOUET BOIGNY UNIVERSITY • Abidjan, Ivory Coast • The two-year course includes a specialization: theoretical in social psychology: social and work psychology, social and environmental psychology, social judgment and intergroup relations, beliefs and social representations; • methodology on the collection and processing of quantitative and qualitative data; • practice on the presentation of applied theories and professionalization (eg assessment, recruitment and professional transitions, organization and change, multidisciplinary perspectives on work, etc.); • linguistics with the continuation of the teaching of English.