Academy Bilingual Instructor - Accra

Job summary

Academy Instructor will help shape how Zipline's people grow, lead, and deliver impact. This role is central to ensuring that Zipline continues to scale with excellence — strengthening both the skills and the culture that make our mission possible.

Responsibilities

• Develop and implement a structured Sales & Customer Success enablement roadmap aligned with Africa Leadership Team (ALT) goals, achieving strong adoption and positive participant feedback across English- and French-speaking markets.
• Design and facilitate leadership and soft skills programs for bilingual audiences, strengthening managerial capability, communication, and team performance across diverse markets.
• Deliver Fulfillment Operations training at consistently high standards, ensuring each Nest sustains certified, capable operators to meet business demands.
• Measure learning impact through satisfaction, behavioral change, and business KPIs (e.g., improved sales conversion, shorter onboarding cycles, and enhanced operational consistency).
• Establish a repeatable learning cycle — plan, deliver, assess, and refine — to continuously improve training quality and learner engagement.

Qualifications

• Performance and Skills Gap Analysis: Identifies capability gaps in Sales, Customer Success, Leadership, and Operations through data, observation, and feedback. Prioritizes targeted solutions that strengthen both individual and organizational outcomes.
• Adult Learning Design: Creates experiential, scenario-based learning interventions that enable learners to apply knowledge immediately on the job. Adapts content for technical, commercial, and leadership audiences.
• Content Creation and Localization: Develops and updates bilingual (English/French) materials in Articulate 360, ensuring training content is accurate, context-specific, and aligned to Zipline's evolving needs.
• Instructional Delivery Excellence: Facilitates engaging classroom, virtual, and on-the-job sessions with clarity, energy, and precision. Adjusts delivery style to learner experience, environment, and cultural context.
• Learning Impact Evaluation: Tracks learning outcomes and performance data to assess program effectiveness, improve design, and demonstrate return on learning investment.

Bilingual Proficiency (English/French): Able to facilitate, coach, and communicate fluently in both English and French to support cross-regional teams and learners.

Description de l'emploi